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Contents: © 1999, 2000 Infolyte 		   

TERRY BRENNAN - RESUME

NAME

Terrence Ian BRENNAN BA (Hons), Gr Dip Info Serv, M. Bus (IT)

CONTACT DETAILS

Telephone : 03 9810 3364 or 0418 529 721 (BH); 03 9877-1947 (AH)

Email: [email protected]

QUALIFICATIONS

  • Bachelor of Arts (Hons) (University of Melbourne) Philosophy (with Political Science) - Graduated with First Class Honours
  • Graduate Diploma Information Services (RMIT) (Distinctions in all graded subjects)
  • Master of Business (Information Technology) (RMIT)

PROFESSIONAL AFFILIATIONS/MEMBERSHIPS

Associate (Professional) Member, Australian Library and Information Association

PUBLICATIONS

  • Brennan, Terry & Tyquin, Damian, Disability awareness kit : a training resource for public library customer service staff, Melbourne, Royal Victorian Institute for the Blind / Arts Victoria, 1998
  • Brennan, Terry "Royal Victorian Institute for the Blind Talking Book Library" in Multicultural Libraries, 13 (2), Sept 1993, 7-12.
  • Brennan, Terry (comp.), Talking Book Library catalogue of titles, Melbourne : Royal Victorian Institute for the Blind, 1992.
  • Brennan, Terry, "The Internet and information service providers to people with print disabilities : some uses and opportunities". - ALIA Disability Interest Group Newsletter, August 1996
  • Regular reviewer for New Librarian

BRIEF EMPLOYMENT HISTORY

1999 - UNIVERSITY OF MELBOURNE (HERC) - Electronic Information Services Librarian

Role

  • Development, maintenance and administration of HERC Library web site and Intranet
  • Responsibility for information service delivery to off-campus and remote students
  • Development, maintenance and administration of electroninc information resources and equipment
  • Reference Librarian
  • Member of Information Literacy Committee

1998-1999 VICNET - Webhelp co-ordinator

VICNET is an innovative arm of the State Library of Victoria which has been instrumental in shaping Victoria�s highly developed Internet presence, especially in terms of the high level of community Internet publishing facilitated by VICNET. VICNET is also a highly effective and efficient Internet Service Provider to the Victorian community, and facilitates significant community web publishing by providing web hosting, web development and training services.

Role

  • Maintenance and administration of VICNET web site
  • Extensive liaison with community groups and other customersto assist and advise them in their web publishing activities
  • Web publishing troubleshooting for community publishers
  • Web site maintenance advice and assistance to VICNET clients
  • Advice on web hosting services

Key achievements:

  • Documented all key procedures for area
  • Created database of all hosted web sites
  • Devised successful procedures for uploading and displaying DBText databases

1998 - Self-employed information consultant

I am also currently a self-employed information consultant undertaking a range of information management consultancy services, including
  • Website creation, administration and maintenance
  • Advice on establishment and maintenance of effective and efficient library & information systems
  • Costing of services
Clients have included:
  • Bunurong Environment Centre, Inverloch - Website
  • Anxiety Disorders Association of Victoria - Website
  • Information Alternatives - set up of office computers and procedural and records-keeping advice
  • Australian Nursing Federation (Federal) Library - advice on establishment of appropriate information management solutions for records and library systems using DB Textworks, and writing of procedures
  • Council on the Ageing (Victoria) - Maintenance of SIP database and production of directories
  • DHS, Barwon South Western Region - Researched and produced their publication: Volunteers in Home and Community Care

1989 - 1998 Royal Victorian Institute for the Blind Library & Information Services

RVIB's Library and Information Services comprise an alternative format public library service (a gazetted Victorian Public Library), academic library services to print-disabled students, staff reference library services to over 300 RVIB staff, and associated information services such as maintenance of RVIB's intranet and Internet presence. It combined a general circulating library collection, an "academic" library collection of post-secondary non-print textual material produced to assist students with print disabilities in their studies, and a range of print and electronic resources for staff and clients of the Institute.

The Library employed 54 FTE staff.

1997-1998 Deputy Manager / Customer Services Manager

Role
  • Reader Services duties (see below) expanded to include responsibility for Reference Services for 300+ staff across 8 campuses
  • Deputise for General Manager as required (54 staff, 600+ volunteers).
  • Effectively, Operations Manger for all day to day Library operations
  • RVIB-wide web site and intranet establishment, maintenance and promotion/training
  • Policy and planning via Library Senior Management Group
Key achievements
  • Overseeing day to day operations during major expansion of Library to absorb an additional 20+ staff from another RVIB department during a period of significant structural change
  • Completion, launch and promotion of Disability awareness kit : a training resource for public library customer service staff
  • Successful co-ordination the RVIB-wide Internet Working Party which was responsible for establishing and maintaining the RVIB�s Internet and intranet presences, and for training all relevant staff in its uses, applications and opportunities. I developed the policy and procedural framework for the Institute's Internet operations.

1995-1997 Reader Services Librarian

Role
  • Development of an appropriate framework of policies and procedures within which to co-ordinate all aspects of the Library's interactions with its 6,500 direct users
  • Supervision, training, and staff development for seven full-time staff
  • Policy and planning activities as member of Library�s senior management team
  • Preparation of costings of Library activities
  • Preparation of contract quotations for external clients
  • Compilation of statistical information on various aspects of the Library's operations
  • Participate in Selection Committee to select new titles for the Library
  • Extensive on-going liaison with both students and campus Disability Liaison Officers to determine students' information needs, and to devise appropriate responses from the Library
  • Reference Services for staff and clients
  • Inter-Library Loans
  • Systems Administration
  • Borrower database maintenance
  • Consumer Committee Secretary
  • Documentation all procedures
  • Deputisation for Chief Librarian as required
Key achievements
  • Documentation of all Section procedures and policies
  • Extension of catalogues to electronic formats and Internet access
  • Creation of PAISA, Print Alternative Information Service of Australia
  • Development and implementation of key performance indicators for section
  • Introduction of Internet as a major reference and location tool for staff and client needs
  • Successful expansion of library services provision to South Australian clients

1990-1995 Collection Services Librarian

Role
  • Supervision of all cataloguing, acquisition and end processing of library materials
  • Supervision, training, and staff development for seven full-time staff
  • Policy and planning activities as member of Library�s senior management team
  • Liaison with Library suppliers
  • Ensuring Library�s compliance with requirements of copyright legislation
  • Preparation of costings of Library activities
  • Preparation of contract quotations for external commercial clients
  • Monitoring expenditure of Collection Services budget
  • Compilation of statistical information on key aspects of the Library's operations
  • Participation in Selection Committee to select new titles for the Library
  • Consumer Committee Secretary
  • Deputising for Chief Librarian as required
Key achievements
  • Establishment and documentation of all cataloguing, processing and acquisition procedures
  • Production of new-format library catalogue
  • Development of costing system for Library activities
  • Creation of new Collection Services section from amalgamation of smaller, formerly discrete units
  • Achievement of ABN Review Centre Status for RVIB Library Services
  • Significant contribution to the specification, implementation and troubleshooting of new Library Management System
  • Significant contribution to establishment and operation of Library and Information Services Consumer Advisory Committee
  • Contribution to the National Library's guidelines for cataloguing of alternative format materials
  • Contribution to design of new premises and successful move to them

1989-1990 Cataloguer

Role
  • Original cataloguing of all library materials in local system and Australian Bibliographic Network
  • Processing of library materials
Key achievements
  • Establishment and complete documentation of all cataloguing procedures
  • Eliminated entire cataloguing backlog
  • Promotion to Collection Services Librarian

1988-89 State Library of Victoria - Reference Librarian

The State Library of Victoria is the state�s pre-eminent research library.

Role

  • Reference desk duites
  • Off-desk research follow-up
  • Customer service
  • Searching online databases as required
  • Art Support Librarian - specialist position responsible for all art, music and performing arts reference queries and research
Key achievements
  • Production of VCE reviews list for 1989
  • Assessment, cataloguing and operating procedures for McGrath Collection of Australian Rock Music Resources
  • Establishment of La Trobe Journals Database on Inmagic (aka DB Text works) and training of staff in necessary procedures

1988 - City of Moorabbin Library - Librarian

Moorabbin Public Library Service comprised seven busy branches in southern Melbourne.

Role

  • Customer service
  • Reference duties
  • Specialist activities as rostered
  • Shelving

1980 - 1987 Taxicab owner-operator-manager

As a taxi manager I deployed and rostered staff and managed financial affairs in close consultation with the (then) Road Traffic Authority. As a taxicab owner, I employed my own drivers and operated a successful business with a yearly turnover in excess of (then) $100,000. The ability to be both self-motivated and to motivate employee drivers was a key requirement for success.

OTHER RELEVANT EXPERIENCE

1988 Brotherhood of St. Laurence

Role

  • Researching and cataloguing child poverty material using Inmagic (DB Textworks)
Key achievement
  • Completion of an annotated bibliography of child poverty material which was used as a major resource in the 1989-90 child poverty campaign undertaken by Australian welfare organisations

TRAINING & PROFESSIONAL DEVELOPMENT

  • Public speaking course, July 1990
  • Management training courses - team building, conflict resolution, change management, financial management - 1991-1998
  • Conspectus methodology, ABN inquiry, input/edit, authority work and ILL subsystem.
  • Compulsory Competitive Tendering (CCT) workshops run by Victorian Association of Community Information Centres (1995)
  • Managing multiple projects and meeting deadlines (March 1997)
  • Delivering exceptional customer service (May 1998)
  • Administering Microsoft Windows NT 4.0 (December 1999)
  • Developing Assessment Tasks (Workplace Assessor Certification) (December 1999)
  • Belbin Team Roles (2000)
  • Management/Leadership Development Program (July 2000)
  • 'Working with Difference' - Myer Briggs Assesssment/Trainsing (2000)

Awards / prizes

  • Lawrie Prize for Philosophy, University of Melbourne
  • RMIT Dept. of Information Services Staff Award
 
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